Watch

Reciprocity 0:35

A 35-second explainer of Reciprocity, narrated over the same demo you can try yourself.

The Reciprocity explainer. Prefer to do it yourself? Try the interactive demo.

Try the interactive Reciprocity demo

What this video covers

Reciprocity is the natural tendency to return a favour: give something of real value first, and people feel quietly obliged to give back. Start with real value, and a later ask feels gentle; if you begin with the ask, it sounds like a demand.

Asked cold, the request felt like a hand out for your email; handed something useful first, the same request felt almost polite to accept. Nothing changed but the order - value, then ask, instead of ask, then maybe value. That small debt is reciprocity doing the persuading.

More UX term videos

All UX term videos